1. Policy of Reception
a) Open and make in 365 days of the whole year
b) Receive with civilization, and meet with a smiling face
c) Answer relevant questions that the customer puts forward warmly
d) Facility of offering the materials to type , copying etc.
e) To buy the ticket according to customer’s order
2.Policy of brands.quality.livery date
a) To arrange production according to the demand plan about the products in ¡¶Product Manual of Lianyuan Iron and Steel Group CO., Ltd.¡·£¬and the other products must meet the requirement of economic batch.
b) The quality accords with the national standard or users requirement of the agreement.
c) The delivery date is before the latest date of loading of the L/C or the contract.
3. Policy of railway delivery
a) To delivery according to the amount of contract strictly, and notify the consignee in 48 hours.
b) To load according to the relevant regulations of railway.
c) To send off the mill’s certification to customer on time
4. Commitment of disposal dispute in quality/quality
a) Commit to answer in 24 hours since affirmance.
b) To send people to help to settle
c) To submit the case material to the Finance Department and the Sales Department.
5.Commitment of technical service
a) Commit to provide consultation about the brands.ize.echnical performance.echnical standards and main use anytime.
b) To develop new products actively.
c) We can make house calls according to customers enquiry , solve the products to process, the technological issue concerned while using.
6.Commitment of complain supervision
a) We shall commit to follow the above commitments strictly, and welcome supervion.
b) And please complain if any violation occurs.
Supervision department: The marketing department of Lianyuan Iron &Steel Group Co., Ltd.